Frequently Asked Questions
1. About Our Products
Do your toys promote educational development?
Yes, our toys are designed to enhance children’s cognitive, motor, and social skills through engaging play.
Are the colors on your toys safe for children?
Absolutely. We use non-toxic, lead-free paints that are safe for children of all ages.
2. Orders and Payments
Can I modify my order after it’s placed?
If your order hasn’t been processed yet, contact us at ,[email protected] to request changes.
Do you offer gift receipts?
Yes, you can request a gift receipt at checkout. The receipt will not include pricing information.
3. Shipping
How much does shipping cost?
Shipping costs vary based on your location and the weight of your order. You can view the shipping cost at checkout.
What if my package is delayed?
If your package is delayed beyond the expected delivery date, contact us at ,[email protected], and we’ll assist you in tracking it.
4. Returns
What items are non-returnable?
Items marked as final sale or clearance are not eligible for return unless they are defective.
Can I return a product without the original packaging?
We require items to be returned in their original packaging to process a refund or exchange.
5. Safety Standards
Are your toys compliant with safety regulations?
Yes, all our toys comply with safety regulations in the regions we operate, including ASTM and EN71 standards.
Do your toys contain any allergens?
We strive to ensure that our toys are free from common allergens. If you have specific concerns, please contact us for details.
6. Additional Support
Still have questions? Contact our support team at ,[email protected], and we’ll be happy to assist you!